Shipping Policy
Last updated 30 October 2026
Where we ship
We currently ship within Australia only. We don’t ship internationally at this time.
Shipping rates
• Orders under $130: flat rate of $15 shipping • Orders over $130: free shipping The $130 threshold is based on your order total after any discount codes are applied. Shipping is calculated automatically at checkout.
Processing and dispatch
Orders are dispatched within 3-5 business days of being placed. Business days are Monday to Friday, excluding public holidays. During launch drops and sale periods, orders are processed in the order they’re received.
Delivery times
All orders are shipped with Australia Post. Once your order is dispatched, delivery typically takes 2-7 business days depending on your location. Regional and remote areas may take longer. These are estimates, not guarantees, and delays by the carrier are outside our control.
Tracking
You’ll receive a shipping confirmation email with an Australia Post tracking number once your order is on its way. If you haven’t received it within 5 business days of ordering, check your spam folder or get in touch.
Incorrect addresses
Please double-check your address at checkout. We can’t redirect orders once they’ve been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange reshipping, and the shipping fee will be payable again.
Lost or damaged parcels
If your order arrives damaged or doesn’t arrive, email us within 7 days of the expected delivery date and we’ll sort it out. Please include your order number and, for damaged items, a photo.
Multiple items
Items in the same order are usually shipped together. If they ship separately, you won’t be charged extra.
Contact
Questions about your order? Email [email protected] and we’ll get back to you within 1-2 business days.